We hope you love our product as much as we do. Of course, there are exceptional cases, and we want to ensure you, our client, are valued first and foremost!
A Problem with Your Purchase?
Talk to us first. Please contact Youthphoria's customer service team at firstname.lastname@example.org or call 0490 496 212. We want to know what is going on and will assist with the process.
Set on Returning?
No problem! Our return policy lasts 30 days from date of purchase. To be eligible for a return, we require the following:
- Original receipt or proof of purchase.
- Your item must be unused and in the same condition that you received it.
- It must be in its original packaging.
If you believe there is a manufacturing fault in the packaging, please contact our customer service team as soon as possible at email@example.com or call 0490 496 212.
If 30 days have lapsed since your purchase, unfortunately we can’t offer you a refund or exchange.
We endeavor to resolve any issues if you are not satisfied with our product. Please contact Youthphoria's customer service team at firstname.lastname@example.org or call 0490 496 212.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 86 Bay St Victoria AU 3207. See below for shipping information.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return, given points 1, 2 and 3 are met for Return Policy Eligibility. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, the original purchaser of the product.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
The client is responsible for paying any returned shipping costs. For return items, you can mail your product to:
c/o Creative Medicine Pharmacy
86 Bay St.
Port Melbourne, 3207
If you are shipping an item over $75, it is recommended to use a trackable shipping service or purchase shipping insurance. This ensures a better chance for us to receive your returned item in timely and secured conditions.
Please note that shipping costs in the original purchase (if applicable) are non-refundable and can not be forwarded to cover the shipping fee in the case of a returned product.
If a product exchange is determined, the replacement product will be sent to you. Depending on your location, the time it may take for your exchanged product to reach you may vary.
Once again, we care about you and want you to be satisfied with our products and customer service. Please don't hesitate to contact us at email@example.com or call 0490 496 212 if you have any questions. Thank you!