Returns or Exchanges
We hope you love our product as much as we do. Of course, there are exceptional cases, and we want to ensure you, our client, are valued first and foremost! We offer a refund, less $15 administration fee for requests made within 3 days of product arrival. Send us an email to email@example.com
Exchanging your products (unused and in original packaging) with us is free however, returns will attract an administration fee of $15 which will be offset against your funds returned.
Please note that the satisfaction guarantee applies only to full priced products (excludes gift cards), not purchased during promotional sales or with discounts applied.
Gift cards can’t be refunded when purchased during promotional sales or with discounts applied.
The client is responsible for paying any return shipping costs and the shipping associated with exchanges.
It is recommended to use a trackable shipping service or purchase shipping insurance. This ensures a better chance for us to receive your returned item in timely and secured conditions. Please note that shipping costs insured in the original purchase are non-refundable.
Once again, we care about you and want you to be satisfied with our products and customer service. Please don't hesitate to contact us at firstname.lastname@example.org if you have any questions. Thank you!
A Problem with Your Purchase?
Talk to us first. Please contact Youthphoria's customer service team at email@example.com. We want to know what is going on and will assist with the process.
We'll always do our best to take care of you.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit will be issued to you.
If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, the original purchaser of the product.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
If you haven’t received a refund yet, first check your payment account/s. Then check with your credit card or bank statements, it may take some time before your refund is officially received. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.