Refund Policy

Returns & Our 30-Day Warranty

Youthphoria is proud to make Australia's most life-like lashes and best beauty products. We know an order doesn't always work out. Here's exactly how we make it right.

Every order passes strict quality control before it leaves our warehouse, so faults are rare. Even so, there are two reasons you might need to send something back: it arrived faulty (see Our 30-Day Warranty below), or you've simply changed your mind (see Change of mind further down).

Our 30-Day Warranty

Every order is covered for 30 days from your purchase date, including anything bought on sale or with a discount code. If your lashes arrive damaged, faulty, or with a manufacturing defect, we'll replace or exchange them, or issue a store credit, your choice. This covers manufacturing defects and shipping damage; it doesn't cover fair wear and tear.

The 30-day window starts on your original order date. A later warranty claim on the same order doesn't restart the clock.

Gift cards aren't covered by the 30-Day Warranty.

Exchanges & returns

Exchanging an unused item in its original and unused packaging is free. We don't charge an administration or restocking fee on exchanges or store credits.

Orders not yet shipped

If your order hasn't shipped, we can swap it for something else or issue a store credit. We can't refund an order before it's shipped. Gift cards bought on sale or with a discount code can't be refunded.

Return shipping

You're responsible for return shipping costs, including for exchanges. We recommend a trackable or insured service. We can't take responsibility for items lost on the way back to us. Shipping costs from your original order are non-refundable.

Change of mind, within 30 days

Not the right look, no fault of ours? Email info@youthphoria.com.au within 30 days of delivery and we'll arrange an exchange or a store credit, with no administration or restocking fee. Because lashes are worn so close to the eye, change-of-mind returns need to be unopened and in their original packaging, once a pack's been opened we're not able to sell it on to someone else, so we can only take it back as a genuine fault from that point. Change-of-mind returns apply to full-priced items only, they don't cover gift cards or anything bought on sale or with a discount code. If your order arrived damaged, faulty, or defective, that's covered under the 30-Day Warranty above, even if you've already opened it and even if it was bought on sale.

Nothing in this policy limits your rights under the Australian Consumer Law.

A problem with your order?

Talk to us first at info@youthphoria.com.au and we'll sort it out. We're a small Aussie business, trusted since 2012, and we want to get this right for you.

Gifts

Received as a gift and shipped straight to you? You'll get a gift credit for the returned item's value once we receive it. If it was shipped to the gift-giver instead, we'll arrange the exchange or credit with them as the original purchaser.

Processing your return

Once we receive and inspect your return, we'll email to confirm and set up your exchange or store credit. In the rare case we do issue a refund, it goes back to your original payment method (shipping excluded) and can take a few business days to appear, depending on your bank. Still nothing after that? Check with your bank first, then email us.