Shipping Policy and Tracking
Your order is lovingly packaged from Melbourne, Australia.
Orders placed by 9am AEDT on a business day are dispatched the same day from Melbourne, Australia. Orders placed after 9am, or on a weekend or public holiday, are dispatched the next business day.
CHRISTMAS 2026: LAST ORDER DATES
To have your order delivered by Christmas Day, please order by these dates. Orders placed by 9am AEDT go out the same business day.
Standard shipping (Australia Post Parcel Post)
Most of Australia: Monday 21 December
Western Australia, Tasmania and Northern Territory: Monday 14 December
Express shipping (Australia Post Express Post)
Most of Australia: Wednesday 23 December
Western Australia and Northern Territory: Tuesday 22 December
These are Australia Post's recommended dates for metro addresses. Please allow a few extra days for regional and rural areas.
Australia and New Zealand orders are sent via Australia Post or by courier, subject to change.
Australia Standard Shipping Time-frames:
VIC: 1-5 business days (usually 1-2 days for Metro Melbourne)
QLD, NSW, SA, TAS, ACT: 2-5 business days
WA & NT: 3-7 business days
AUSTRALIA
FREE Standard Shipping - Spend over $70
| Method | Cost | In-Transit Time |
|---|---|---|
| Standard (Orders $70+) | FREE | 1-5 business days |
| Standard (Orders under $70) | $8.95 | 1-5 business days |
| Express | $12.95 | 1-3 business days |
| DHL Priority Express | $39 | 1-2 business days |
NEW ZEALAND
FREE Standard Shipping - Spend over $70
| Method | Cost | In-Transit Time |
|---|---|---|
| Standard (Orders $70+) | FREE | 3-10 business days |
| Standard (Orders under $70) | $8.95 | 3-10 business days |
| Express | $12.95 | 2-5 business days |
| DHL Priority Express | $39 | 1-2 business days |
UNITED STATES
FREE Standard Shipping - Spend over US$150
| Method | Cost | In-Transit Time |
|---|---|---|
| Standard (Orders US$150+) | FREE | 7-14 business days |
| Standard (Orders under US$150) | US$19 | 7-14 business days |
| Express | US$29 | 5-10 business days |
| DHL Priority Express | US$58 | 1-5 business days |
For US orders sent by standard or express shipping, we prepay the US import duties and tariffs, so there is nothing extra to pay when your parcel arrives. DHL Priority Express orders are not prepaid, so DHL may ask you for import duties on delivery.
INTERNATIONAL (all other countries)
FREE Standard Shipping - Spend over $200AUD
| Method | Cost | In-Transit Time |
|---|---|---|
| Standard (Orders $200+ AUD) | FREE | 7-14 business days |
| Standard (Orders under $200 AUD) | $25 AUD | 7-14 business days |
| Express | $39 AUD | 5-10 business days |
| DHL Priority Express | $79 AUD | 1-5 business days |
You may be asked for a signature on receipt of your product. If you (or someone on your behalf) are not available to sign at your nominated address between 9am and 5pm (business days), please provide an alternate address that we can deliver to. We suggest using a work address rather than a home address if you will not be home to sign.
If you are not available for the delivery or if the address provided is not valid, this may incur the product be returned to Youthphoria. You may be charged a re-delivery fee.
We send Youthphoria products to 237 countries from Melbourne, Australia. Refer to our Complete List here. You can trust us to send your Youthphoria products overseas competently. Once your parcel has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures.
Your parcel may be subject to any local customs duty, import taxes or costs due on your purchase. These are determined by your country's governing laws and are outside of our control. Please refer to your country's customs and tax laws. Customs charges placed by your country is the responsibility of the buyer. Payment is necessary for your parcel to be delivered. If you are unsure about customs fees in your country, please contact your post office or customs office.
Please note: Postage fees aren't refundable. A refused delivery counts as delivered, and we don't cover shipping costs from a refused delivery. Return shipping often costs more than the order, so we may instruct the courier to dispose of a refused order. This mostly applies to international orders.
DHL PRIORITY EXPRESS
DHL orders are always packed first. DHL is usually our fastest option, but in rare cases our Express service will reach you sooner. When we know this, we automatically send your order by Express instead, so it arrives as quickly as possible.
TRACKING
Australia and New Zealand orders are sent via Australia Post, subject to change. Tracking details are sent to your email immediately after they are fulfilled, please check your email for the tracking number.
Please click the below links to track your parcel:
Aust Post Tracking (Thirteen-character alpha-numeric reference number e.g. EE 999 999 999 AU)
