Salon Policies, Risks & Waiver
These are the terms you agree to when you fill in our client form. The everyday things worth knowing are set out in full below. The risks, waiver and consent clauses are in the expandable sections further down, so you can read them properly rather than skim a wall of text.
This agreement covers your next appointment and all future visits with Youthphoria Beauty. Last updated 31 July 2026.
Before your appointment
Arrive ready
Come makeup-free with freshly washed lashes. Cleaning takes away from lashing time, and pre-arranged makeup removal carries a small fee. If you wear contact lenses, they must come out during your appointment, so bring a case and solution.
Send us your lash photo
Text a close-up of your natural lashes to 0403 124 176 with your name. One photo with your eyes open, one closed, in good light, no makeup. It lets us plan your style before you arrive, so more of your appointment goes on the lashes themselves.
Cancellations and lateness
Please give us at least 24 hours notice to cancel or reschedule. Later than that, the session is charged in full. Late arrivals are not extended, because the next client is already booked.
If you are unwell
If you or your household are unwell, please reschedule. You are lying inches from your lash artist for up to three hours, so it keeps everyone safe and your lash quality high.
Refills, results and aftercare
How refills work
Extensions shed with your own lash cycle, generally over 4 to 8 weeks. To stay at full coverage, most clients refill around every 3 weeks: a 2 week refill achieves roughly 90 to 100% coverage, and a 3 week refill around 80 to 90%.
A refill needs 15 or more extensions remaining. Below that, the full set rate applies.
Many salons charge for a new set once 4 weeks have passed, whatever condition your lashes are in. Our lashes are built to last longer than most, so it would be unfair to penalise you for them doing exactly what we designed them to do. While your lashes still have plenty to work with, it is a refill, no matter the date. If a new set is genuinely needed, we will tell you and explain exactly why.
Refilling a set applied by another salon may attract an additional fee, depending on the condition of the existing work.
Aftercare
Wash your lashes regularly with an oil-free lash cleanser. Dirty lashes shed early, and clean lashes are healthy lashes. Avoid oil-based products and removers around the eyes, do not rub, pull or pick, brush them gently each morning, and skip mascara and lash curlers, which are unnecessary on extensions and shorten their life.
Losing 1 to 5 lashes a day is your natural lash cycle, not fallout.
We go through all of this properly at your appointment, and you can ask us anything at any time afterwards.
Results and refunds
There are no refunds on services. If something is not right, contact us within 48 hours and we will fix any application fault with a complimentary touch-up. If you experience irritation, complimentary removal is available within 48 hours.
Consultation fees are redeemable against any Youthphoria product.
Risks, waiver and consent
These are the clauses you are agreeing to when you sign the client form. Tap each one to read it in full.
Risks, health & waiverAllergic reactions, patch testing, medical costs and release of liability
Eyelash adhesives, cyanoacrylate, and removers carry inherent risks, including allergic reactions, redness, swelling, or irritation, even if past visits were problem-free.
You agree to notify your technician immediately of any discomfort so the service can be adjusted or stopped.
A patch test is available upon request; opting to proceed without one is your choice.
You confirm all registration information is truthful, agree to update us on medical changes, and understand any required medical or optometrist care is at your own expense.
By proceeding, you release and hold harmless Youthphoria Beauty from liability or claims related to these procedures or products.
Photos & mediaBefore-and-after photos, and the choice you control
You grant Youthphoria Beauty permission to capture and publish before-and-after photos and comments for promotional and advertising purposes.
This permission is always subject to the photo preference you select on the client form. If you choose eyes only, we will never publish your full face. If you choose no thank you, your photos stay private and are used for your own records only. You can change your mind at any time by emailing info@youthphoria.com.au.
Informed consentAge, and how long this agreement lasts
By signing the client form, you confirm you are at least 18 years old, or have parent or guardian consent, and agree to these terms for today's appointment and all future visits with Youthphoria Beauty.
Ready to get started?
Purchase your $50 consultation, then fill in the client form. The $50 comes straight back to you as credit on any Youthphoria product.
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